Returns, Refunds & Warranty Policy

For Screen, Digitizer and Display Assemblies fixed by us, our lifetime warranty + install guarantee applies instead, which protects your screen, digitizer and display assembly against manufacturer defects + guarantees basic functionality at install.

Other Parts installed by Calgary Phone Repair technicians & services rendered by our technicians, contractors or subsidiaries, are warrantied with up-to 1 year protection against manufacturer defects.

Click Here For Category Specific Warranty Terms and Details (the 'small print')

Please note that once you have dropped your device with significant g-force, your device has physical damages or your device has been repaired/opened, the IP68 rating guarantee from manufacturer is null and void. In addition, splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear.

Although our technicians are trained to replace seals and adhesives where applicable, we don’t guarantee against liquid damages or guarantee the original IP68 rating from the manufacturer post-fix. Generally, and in most cases, the IP68 rating is null and void from your manufacturer as soon as the device has physical damages, or has been dropped with significant g-force. This rating cannot be restored by us or any 3rd party shop or the manufacturer without a new factory direct device. You may read more about the manufacturer specific IP68 rating limitations in their linked documentation below:

Samsung IP Rating and Mobile Terms of Service

Apple IP Rating and Mobile Terms of Service

Google IP Rating and Mobile Terms of Service

Some other resources to help:

About the Apple Watch Water Resistance

Important Handling Information Regarding iPhone

To maintain the validity of your screen fix lifetime warranty, it's crucial to understand the conditions that can void it. To better understand what is liquid and / or physical damage, we've created the following guide. Although the below guide is not exhaustive, we believe it will help self pre-diagnose lifetime warranty eligibility. Conditions that void your device eligibility for our lifetime warranty, include, but are not limited to, the following:

1. Visible Physical Damage

What it Means: Any new physical damage to your phone screen after the screen fix will void the lifetime warranty.

Examples:

Cracked Glass: Any cracks appearing on the glass of the screen.

Damaged Screen: The screen itself shows cracks.

2. Physical Impact Damage or Other Part Failure (Eg. Battery Swell)

What it Means: Internal damage caused by impacts, even if the exterior glass remains intact, will void the lifetime warranty.

Examples:

Lines on LCD: Lines appear on the LCD screen, indicating internal damage, even if the outer glass is unbroken.

Cracked LCD Layer: The LCD layer underneath the glass is cracked.

3. Water or Liquid Damage

What it Means: Exposure to water or other liquids after the screen repair will void the lifetime warranty.

Examples:

Water Damage Mark Triggered: The water damage indicator is activated after the initial repair.

Residual Liquids, Water or Humidity: Liquids, water or humidity remaining inside the phone.

Corrosion: Corrosion found inside the phone after the initial repair.

Green Screen/Screen Flashes: The whole screen flashes green or other random color.

Additionally, any phones that had water or liquid damage before Calgary Phone Repair's initial screen fix are not covered by our warranty, whether lifetime or otherwise stated warranty offered.

• Why: Water or liquid damage can affect multiple components of your phone and cause extensive damage that goes beyond the initial repair, complicating any subsequent fixes.
• Functionality: Water or liquid damaged devices may stop working at times. While some components may still function temporarily, they are likely corroded, leading to eventual failure. As we are unable to see the future, we are unable to determine functionality or guarantee same for the long-term.
• Temporary: Our goal for water or liquid damaged devices, is to restore them to a working condition immediately post-repair. Due to the nature of electronics and liquids, these fixes may not be guaranteed as a long-term solution.

4. Unauthorized Repairs / Right of 1st Refusal

What it Means: Taking your phone to another repair shop or attempting to fix it yourself after the screen fix, will void the lifetime screen warranty. If you have an issue, and you think it's covered under our lifetime screen warranty program, please submit a support ticket.

Getting to the Point

By understanding our warranty policy and the conditions that can void it, you can take better care of your device and ensure that your fixes are protected. Always handle your phone with care, avoid exposure to water or liquids, and rely on Calgary Phone Repair for any necessary fixes to keep your warranty intact. If you have any questions or need further clarification, feel free to contact us for more information.

Refunds are not generally accepted or approved; rarely, and on a case by case basis if approved, we may refund to your original payment method or as store credit.

While refunds are not generally accepted, we always work with eligible warranty requestors in attempts to make it right or rectify the issue when able. We apologize in advance for any inconveniences caused. Eligibility can be estimated by reading the warranty terms herein.

Have questions or concerns regarding refunds? Submit a support ticket about your case.